Answers to the most commonly asked questions.

What are the adaptations for people with a visual disability?

What if I have an allergy

Surplus value with a recovery stay.

Are there telephone or email facilities in my room?

Can I bring my guide dog with me?

Can anyone stay at the HE&CC?

Is it possible to stay permanently?

	What are the adaptations for people with a visual disability?	[Top]
Braille regional maps. Automatic swing doors. Voice activated lifts Changing acoustics every 20 meters. Visueel gehandicapten gidsen. Communication assistance system in the room. Specially designed footpaths for the visual impaired (touch and acoustic guidance).

	What if I have an allergy?	[Top]
If you suffer from asthma / allergies / decubitus (ulcers, bed sores) / eczema or psoriasis, then you have come to the right place. To meet the needs of people with allergies we have followed the recommendation made by asthma and allergy organisations in the building materials and design of the rooms. We have various means to ensure the minimisation of dustmites, mould and allergies, including: the use of a central ventilation system; ionisation of the dust in the air; removing dust using a roster system in the central ventilation system; a UV light and air filter is available in your room to prevent mould; instead of air-conditioning, we use a complex ventilation system; walls which regulates humidity; direct sunlight in your room and on your balcony (the amount is adjustable); protection from the sun while swimming The unique bed is divided into adjustable zones for the prevention of pressure sores / ulcers The restaurant has various specialisations which can accommodate any dietary requirements. is made from allergy friendly materials There are specialised treatment possibilities: in the -110◦c whole body cryochamber; in the HHO pressure chamber. Here, various allergies and breathing problems can be brought under control.

	Surplus value with a recovery stay?	[Top]
We offer various programs and levels of support. For example: You have had hip or knee replacement surgery, Day 2. You awaken to the sound of your favourite music while the automatic lighting, shutters and blinds are opened, or closed, depending upon your preference. Softly someone knocks on your door to bring you your specially ordered breakfast. At a pre-arranged time, the nurse arrives with your required medication and assists you. All this is provided in your own language. Today you choose to relax by the pool before your physiotherapy session. You, and your bed, are assisted to the poolside. Looking through the glass bottom windows, you can see directly into the underwater world below. While you enjoy this sight, the waiter brings you a drink. Later in the afternoon you attend a session in the oxygen-pressure chamber for faster healing and pain relief. When you return to your room you write another email to your family while your music plays in the background. The evening meal you ordered is personally delivered. After dinner you watch a film of your choice and you once again doze off to sleep with a smile on your face. Day 10e. You awaken to the sound of your favourite music while the automatic lighting shutters and blinds are opened, or closed, depending upon your preference. You get up out of bed. Due to all the support and assistance provided, you can once again do almost everything yourself. Using a motorised scooter, you ride to the buffet breakfast. Following on from breakfast, you take a short ride along the sea. At 10 o’clock you attend the underwater scuba-snorkeling physiotherapy session. Through the feeling of weightlessness during the training, the 30 degree warm seawater and the new sense of freedom in movement, you feel that you are once again younger. In the early afternoon you are in the general activity room. Here alternating house and garden activities are offered to prepare you for the home situation. Later in the afternoon you take part in the physio-training circuit and train for 45 minutes while under the guidance of the training leader and physiotherapists. You decided that today you will see the sights of Oranjestad. With your scooter, you are taken to the butterfly enclosure where you can enjoy nature. You grab something to eat in the town after you are done. Back at the center, you discuss and plan your first Nordic walk with your coach. In the evening you take part in one of the evening programs at the HE&CC.

	Are there telephone or email facilities in my room?	[Top]
Yes. You have several options. You can make calls for free using the computer program Skype and you can call directly overseas using the telephone line. The basic internet package is included in the price of the room. If you wish, you can upgrade to a family or work internet package for a small fee. The costs made using the telephone line are registered and included in the final account.

	Can I bring my guide dog?	[Top]
Yes, some rooms have been designed to accommodate a support animal. You may bring your pet on the condition that you care for the pet and that other guests do not object. Animals are not permitted into any rooms that are designated allergy free. According to KLM, your guide dog may travel with you during your flight. It is your responsibility to ensure that your guide dog meets all the vaccination requirements and has a recent declaration of health.

	Can anyone stay at the HE&CC?	[Top]
People with an intellectual disability, dementia or who are long-term bedridden are unfortunately not able to stay with us. The HE&CC does not have enough support people to provide the appropriate care required.

	Is it possible to stay permanently?	Top
No, however there are spaces reserved for those who wish to pass the winter here or are on a waiting list for care accommodation. This is called “bridging care.